Due to the nature of our products, all hair product sales are nonrefundable and considered final once shipped.  If you wish to cancel your order prior to shipment, please send us an email at info@curlhouse.com.  We do not offer refunds on hair products as there is no way to verify that the product was not used upon receipt. In the event that we sent you the wrong item, your item is missing from your package, or damaged please email us at info@curlhouse.com within 72 hours and we will resolve the issue once verified.